Important update about NewAccess Community
From 5 May 2026, all NewAccess Community sites will no longer be accepting new enquiries.
If you’re currently participating in NewAccess Community mental health coaching, you can continue with your sessions as planned. Your mental health coach will support you to complete the program and will talk with you about next steps if you’d like ongoing support.
You’ll meet with your coach for 6 sessions over 6 weeks. Your coach will then talk to you about booking follow up sessions to check in on your progress.
At your first session with your coach you’ll:
Talk through your challenges – choosing one or two issues to focus on
Develop a problem statement – defining exactly what the issues are
Create a plan based on your needs – including practical actions to tackle the issues
If you need more support than NewAccess can offer, your coach will help you find a more appropriate service.
Just like counselling, your coach will support you to develop and work through your own tailored plan.
However, mental health coaching is different to counselling because:
You don’t need a GP referral or mental health treatment plan to access the program
It’s funded by the government so there’s no cost to you
It’s easy to access without long delays
We’re so glad you’re looking for support for your mental health, it can be difficult to take the first step. We’re here to help you. If NewAccess isn’t right for you, there are other options.
If NewAccess isn’t available for you in your area:
Check if a similar program is available through your local Primary Health Network
Learn about other options to Get mental health support
Connect with trusted, accredited digital mental health services at Mental Health Check‑In
The Digital Mental Health Standards were developed by the Australian Commission on Safety and Quality in Health Care to support the identification of high‑quality digital mental health services. The Standards were informed by consultation with people who use digital mental health services, mental health professionals, and industry, with a focus on safety, quality, and effectiveness.
Accredited services are required to comply with the requirements. Accreditation is granted by an approved accrediting agency trained to assess safety and quality requirements. These agencies review evidence to confirm that services meet the Digital Mental Health Standards. Further information about the Standards and the accreditation process is available from the Commission.
As an organisation that supports people from across Australia, Beyond Blue acknowledges the Traditional Owners and Custodians of Country and their continuing connection to land, waters and community. We pay respect to Elders past and present.
First Nations Peoples are advised that this website may include reference to and images of deceased persons.
Beyond Blue is committed to safe inclusive spaces, policies and services for people of LGBTIQ+ communities and their families.
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