Before Blue for workplaces

Before Blue FAQs

Frequently asked questions (FAQs) for anyone interested, or participating, in the Before Blue program.

If you are having technical issues with the Before Blue platform that is not dealt with the FAQs, please email the support team at support.beforeblue@beyondblue.org.au.

 

Account FAQs

  • How do I register?

  • What do I do if I am having trouble logging in?

  • Why do I have to provide my date of birth and postcode to create an account?

  • Why do I have to provide a phone number?

  • Where do you store my data?

  • Why do I have to enter a code from my organisation?

  • Do you share my personal information with my organisation?

  • What do you report back to my organisation?

  • Why am I asked to fill out pre-session questionnaires?

  • Can I download/access my questionnaire responses?

Portal FAQs

  • How do I book an appointment?

  • Will I receive a reminder of my appointment?

  • How do a cancel my booked appointment?

  • How do I reschedule a booked appointment? 

  • How do I edit/update my personal information?

  • How do I delete my account?

Service FAQs

  • What is Before Blue?

  • How do I seek urgent assistance? 

  • What is Low Intensity Cognitive Behavioural Therapy (LiCBT)?

  • Eligibility – who is Before Blue for?

  • How do I access the booking platform?

  • Has Before Blue been trialled?

  • How is my progress measured?

  • What does ‘recovery’ mean?

  • What can I expect from Before Blue?

  • What happens if I don’t feel better after six sessions?

  • What’s different about Low-intensity Cognitive Behavioural Therapy (CBT) vs counselling programs?

  • How are coaches trained?

  • Can I bring someone with me to sit in on the assessment/session?

  • Can Before Blue coaches do home visits?

  • Why would I see a coach when I could see a psychologist?

  • Do Before Blue coaches complete cultural competency training?

  • Is Before Blue suitable for First Nations peoples?

  • What happens if the program doesn’t suit my needs?

  • How do I refer someone to Before Blue?

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