NewAccess Workplaces
This program is available only for employees of participating APS agencies. Please check with your agency if you are unsure about your eligibility.
NewAccess workplaces is not a crisis service. If you are in an emergency, or at immediate risk of harm to yourself or others, please call 000.
Who can enquire?
are 18 years or older
live in Australia
are an employee of a participating listed agency
are feeling stressed or overwhelmed about everyday life issues such as work, study, relationships, health, finances or loneliness
aren't currently seeing a psychologist or psychiatrist.
How do I enquire?
submit an online enquiry
by email at newaccessworkplaces@rfq.com.au
by phone on 1300 907 814
NewAccess Workplaces Participant
Program structure
You'll meet with your coach for up to 6 sessions over 6 weeks. Your coach will then talk to you about booking follow up sessions to check in on your progress.
Session 1 - Initial assessment
talk through your challenges - choosing one or two issues to focus on
develop a problem statement - defining exactly what the issues are
create a plan based on your needs - including practical actions to tackle the issues
complete outcome measures
start coaching.
Five weekly sessions – up to 30 minutes
Each week you’ll work with your NewAccess coach to review your progress and work through your planned actions.
Your coach will give you practical activities to complete between sessions.
At your final session, your coach will help you decide whether you need to seek more support. Around 30% of people who complete NewAccess may need more support. This could include talking to your GP or seeing a psychologist.
Online and phone delivery because we know you’re busy
You can complete the program remotely from anywhere in Australia by phone or video call. Sessions with your coach can be booked between Monday to Friday 8am to 6pm (AEST). The program is closed on public holidays.Measurable results
At each session you’ll review your progress with your mental health coach so you can see how you’re tracking. 7 out of 10 people who participate in NewAccess report a significant reduction in symptoms of anxiety and depression.Feedback
Email: NewAccessinfo@RFQ.com.au
- Phone: 1300 907 814 between 9am and 5pm, Monday to Friday on standard business days to discuss your complaint.